Service Journey
We understand that asking for help can feel like a big step. We aim to make the process welcoming, straightforward and personal from the beginning.
Referral and first contact
You can refer yourself to Rehabit, or another organisation or professional can refer you with your agreement.
Your first contact will be with one of our assessors, who is in recovery and has lived experience of addiction. They will understand that you may feel uncertain or anxious and will take time to listen without judgement.
The assessor will explain our service, ask about your current situation and discuss the kind of support you may need. With your agreement, they will record the information needed for us to consider how Rehabit can best help you.
Assessment
The assessor will arrange a fuller conversation with you. This helps us understand:
- The difficulties you are experiencing
- Your use of drugs or alcohol
- Your physical and mental health
- The support you already receive
- What you would like to change
- Whether you feel ready to begin counselling or other recovery support
The assessor may also discuss peer support, mutual-aid groups and other sources of help. Taking part in a 12-step fellowship is not a condition of receiving support from Rehabit.
Reviewing your needs
Our team will review your assessment and consider the most appropriate next step. This may include counselling, peer support, help from another service, or a combination of support. We will consider your circumstances, needs and location when deciding what we can offer.
Where counselling is appropriate, we will identify a counsellor who we believe will be a suitable match for you.
Beginning counselling
You will have an initial meeting with your counsellor to see whether you both feel able to work together.
If the match does not feel right, we will review the decision and, where possible, consider another counsellor. Counselling usually takes place once a week. The number of sessions offered will depend on your needs and the support agreed with you.
Support during and after counselling
Some clients also receive support from a peer supporter who has personal experience of recovery.
Peer support is separate from counselling. Peer supporters do not provide therapy or discuss the private details of counselling sessions. Their role is to offer encouragement, practical support and a connection with recovery.
As counselling comes to an end, we will talk with you about what may help you maintain your progress. This might include continued peer support, mutual-aid groups, community activities or support from another organisation.
Recovery is different for everyone. Some people become abstinent during their time with us, while others make important progress towards greater stability, safety and readiness for change.
Staying involved
People who have used Rehabit may choose to remain involved with the charity.
This could include contributing ideas, taking part in co-production, sharing feedback or volunteering. People with stable recovery and suitable experience may also be supported to become peer support volunteers.
There is no expectation that you remain involved. The choice will always be yours.